Is shipping really free?
Yes, shipping is free to all of Chile on all our products, with no minimum purchase amount.
Can I pay cash on delivery?
Yes. You pay in cash or with a debit card directly to the delivery person when you receive your order. We also accept secure online payment with Webpay Plus if you prefer to pay beforehand.
How long will it take for my order to arrive?
Between 2 and 4 business days in the Metropolitan Region, and 3 to 7 business days in other regions.
What happens if the product arrives with a defect?
You have a 30-day satisfaction guarantee. Write to us via WhatsApp or from the Contact page and we will arrange an exchange or return at no cost.
How do I track my order?
As soon as we dispatch your purchase, we will send you the tracking number via WhatsApp.
Do you ship to all regions of Chile?
Yes, we reach the entire country through Chilexpress, Blue Express, and Correos Chile.
How do I contact you if I have questions before buying?
Write to us directly via WhatsApp or through our Contact page — we respond quickly.