30-Day Satisfaction Guarantee
If your product arrived with a defect or you are not satisfied, you have 30 calendar days from the date of receipt to request an exchange or return.
How to request an exchange or return?
- Write to us on WhatsApp or through the Contact page, indicating your order number
- Tell us the reason (defective product, not what was expected, etc.)
- We coordinate the pick-up or return shipment of the product
- Once received and reviewed, we process your exchange or refund
Conditions
- The product must be in the same condition in which it was delivered
- It must retain its original packaging when possible
- Shipping costs already incurred are non-refundable, except for our error or a defective product
Cash on Delivery Orders
If your order was paid cash on delivery and you need a refund, it will be processed via bank transfer once the return is confirmed.